Your Guide To Best Buy’s Product Services (2025)

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Best Buy is one of the biggest electronics retailers in the U.S. and Canada with over 1,000 stores in both nations. What makes Best Buy stand out isn’t just its products. It’s the variety of services they provide to help customers get the most out of their purchases.

Best Buy offers an impressive lineup of product services, from expert tech support and installation help to protection plans and trade-in programs. These services make it easier for customers to set up, maintain, and protect their devices, adding extra value to each purchase.

In this blog, I’ll walk you through the different product services Best Buy offers, explaining how each one works. Allow me to show you.

Best Buy’s Geek Squad

When you buy a new tech device or appliance for your home, you want it to be easy to use and to last for a long time. That’s where Best Buy’s customer support can help. They’ll guide you in setting up your new purchase and provide quick help if you run into any issues. Everything 24/7!

Best Buy’s Geek Squad team will help you set up and fix items like smartphones, tablets, smartwatches, and larger items like TVs, fitness equipment, refrigerators, and washing machines.

You can schedule a Geek Squad appointment to get repairs when you need them or opt for extended protection plans, including Best Buy protection, Geek Squad protection, or AppleCare+ for Apple devices.

Shop Alongside an Expert (Online or In Store)

Best Buy experts will help you make informed decisions and set up the latest technology in your home. These experts are updated on the latest tech trends and are ready to recommend solutions based on your preferences and lifestyle.

You can reach out to them for advice on anything from finding the best tech products to getting them properly set up in your home. They offer personalized guidance, helping you optimize your tech for the best experience.

These experts are available for consulting virtually, in-store, or in-home. And guess what, its all free of cost! There’s also no need to buy right away.

Best Buy x Apple

Apple expanded its authorized service network by partnering with Best Buy in 2019, making repairs and expert services for Apple products more accessible than ever. All the 1,000 Best Buy stores across the US and Canada now offer these services.

This expansion means that even cities like Yuma, Arizona; Sioux City, Iowa; Twin Falls, Idaho; Casper, Wyoming; and Bismarck, North Dakota will have easier access to Apple repairs.

Additionally, Best Buy’s Geek Squad now includes nearly 7,600 newly certified technicians, ready to offer same-day iPhone repairs and services for a range of other Apple devices.

Best Buy’s Applecare+ Coverage

With My Best Buy Total, you can enjoy up to 24 months of AppleCare+ on most new Apple products purchased at Best Buy while your membership is active. Every Apple product comes with complimentary telephone technical support and a limited warranty from Apple. For more information, refer to the categories listed below.

Best Buy Protection Coverage

With "My Best Buy Total, you can enjoy up to 24 months of product protection on most items purchased at Best Buy while your membership is active. If one of your covered products experiences a mechanical failure during the coverage period, Best Buy will offer a repair, replacement, or store credit. Some products may also be covered for accidental damage from handling.

Best Buy Protection offers up to two claims per year, each subject to a service fee, for issues that occur outside the manufacturer’s warranty. The service fee is based on the price of the product at the time of purchase.

Here is what the membership pricing looks like:

Best Buy Price Matching

Best Buy promises to offer the lowest price on products by matching the best deals from major competitors. If you find a lower price from a competitor, Best Buy will still match it to make sure you get the best possible deal.

What qualifies for Best Buy’s Price Match?

• The product must be identical to the one offered by the competitor, including the same brand, model number, and color.
• The product must be new, not used or refurbished.
• It must be available for immediate shipping or store pickup from a qualifying competitor.
• The product must not be listed under Best Buy’s exclusions.

Exclusions include:

• Items sold by marketplace vendors.
• Service prices from competitors.
• Special hourly or daily sales.
• Products offered by competitors from the Thursday before Thanksgiving to the Monday after Thanksgiving.

How to Price Match Online

1. Find the Product: Search for the product on BestBuy.com that you want to price match. Ensure it’s a new, identical product from a competitor (same brand, model number, and color).
2. Request a Price Match: Start a chat on Best Buy’s website and provide the link or ad showing the competitor’s lower price. You can also call 1-888-BEST BUY (1-888-237-8289) for assistance.

How to Price Match In-Store

1. Find the Product: Make sure the product you’re interested in is a new, identical match (same brand, model number, and color) from a competitor.
2. Show Us the Ad: Visit any Best Buy or Pacific Sales store with the competitor’s ad or website showing the lower price. Show it to a store employee, and they’ll help you with the price match.

Holiday Price Match Guarantee

If the price of an item you bought from Best Buy drops during the holiday season, they will match it. The Holiday Price Match Guarantee covers most purchases made between November 1 and December 31. If the price goes lower during this period, you can request a price match through January 14.

However, this guarantee doesn’t apply to certain items like cell phones, AppleCare+ plans, holiday decorations, or non-returnable products. It also doesn’t apply to price matching against competitors’ prices during the holiday season. All other Best Buy Price Match rules still apply.

Read all about Best Buy’s price match policies on their website. There, you will also find the list of major competitors with whom they price match.

Final Thoughts on Best Buy Customer Services

Best Buy’s product services go beyond just selling electronicsthey offer valuable solutions to ensure your tech works seamlessly and lasts longer. It’s one of the main reasons why people love to fulfill their tech requirements at Best Buy.

Now that you have understood Best Buy’s customer services, make sure to take full advantage of them when making your next purchase. While you’re at it, you can also save more with GrabOn’s exclusive Best Buy coupons!