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• Check eligibility for free before you commit to anything. AirHelp's compensation check tool on the website and app is completely free to use. You enter your flight details, and the platform tells you within minutes whether your disruption qualifies under EU 261/2004 or another applicable regulation — no payment required unless AirHelp wins your case.
• Use the free AirHelp app to scan your boarding pass and submit instantly. The app (available on iOS and Android) lets you scan your boarding pass QR code at the airport to trigger an automatic eligibility check. You can also track multiple flights simultaneously, receive real-time delay alerts, and file a claim without going through the website at all.
• Apply a promo code at checkout when subscribing to AirHelp+. GrabOn periodically lists verified AirHelp promo codes that apply a percentage discount on AirHelp+ annual plan purchases. These are most commonly available around Black Friday, Easter, and the summer travel season. Check for active AirHelp coupon codes before finalizing your subscription.
• Refer a friend to earn rewards on future claims. AirHelp runs a referral program where both you and the person you refer can earn a €10 virtual Mastercard gift card when their first claim is paid out successfully. You can refer up to 50 people through your account, and gift cards are delivered by email after a successful claim resolution.
• Subscribe to AirHelp+ to avoid the 35% service fee on every compensated claim. Without a membership, AirHelp deducts 35% of your payout as a service fee (up to 50% if legal action is required). With an AirHelp+ subscription starting at $42.99 per year for the Smart plan, that fee is waived, so a single successful $650 claim more than covers the annual cost.
• Understand EU 261/2004 to know when you're covered as a US traveler. EU 261/2004 applies to all flights departing from an EU airport and all flights arriving in the EU on a European carrier. That means a US traveler flying from Berlin to New York, or from New York to Paris on a European airline, may be entitled to up to $650 per person in compensation for delays over three hours or short-notice cancellations — regardless of where you live.
• For US domestic flights, pursue DOT refund rules, not compensation claims. US law does not mandate cash compensation for delays or cancellations the way EU regulation does. However, the DOT's 2024 refund rules require airlines to automatically issue cash refunds for significant delays, over three hours for domestic and six hours for international, if you choose not to travel. AirHelp can help you understand and exercise these rights through its platform and support resources.

AirHelp+ Membership

AirHelp+ is an optional annual subscription that changes how you receive compensation and adds insurance-style payouts on top of any airline claims. Without a membership, AirHelp operates on a no-win, no-fee basis and deducts a 35% service fee from whatever the airline pays. If the case goes to court, an additional 15% legal action fee applies, bringing the total deduction to up to 50%. AirHelp+ removes that fee structure entirely for covered trips.

For US-based travelers, two plans are available: the Comfort plan at $179.99 per year and the Pro plan at $249.99 per year. Both plans include a $200 automatic payout per registered trip when your flight is delayed over three hours, canceled within 28 days of departure, or if you miss a connection, regardless of whether an airline compensation claim exists. These payouts are on top of any EU 261/2004 or other regulatory compensation AirHelp recovers for you.

AirHelp+ also includes airport lounge access during disruptions and coverage for delayed or lost luggage with a flat $200 payout. For travelers who fly internationally multiple times per year, the subscription can be worth more than its annual cost from a single disrupted itinerary. Membership covers only flights registered in advance through your AirHelp account, and it does not cover disruptions that occurred before your membership start date.

AirHelp Referral Program

AirHelp's referral program is available to existing account holders and lets you share a unique referral link with friends or family. When someone you refer files a claim and it resolves successfully, both you and the referred person receive a €10 virtual Mastercard gift card by email. The program allows up to 50 successful referrals per account, and payouts are tied to claim success rather than sign-up, so the reward only arrives after a real outcome.

The referral program applies to standard claims rather than AirHelp+ membership purchases, so it's most useful if you know other travelers who have had recent flight disruptions and haven't filed yet.

AirHelp Return and Refund Policy

AirHelp does not sell physical products, so there is no return or shipping policy. For the standard no-win, no-fee service, you are not charged anything if AirHelp does not recover compensation — the fee is deducted from your payout only upon success. There is no upfront payment to reverse.

For AirHelp+ annual memberships, the platform's terms state that membership fees are generally non-refundable, particularly if AirHelp has already begun processing a claim under the plan. Cancellation requests for subscriptions should be submitted to AirHelp directly. The membership terms also note that AirHelp reserves the right to use its discretion in deciding whether to pursue a claim, and that decision does not entitle the member to a refund.

For questions about billing, payout disputes, or subscription cancellations, check the AirHelp Help Center or contact their support team through the official website at airhelp.com for the most current policy details.

Deals From Similar Stores

Airpaz is an online travel booking platform that covers flights, hotels, and travel packages with access to routes across Asia, Europe, and the US. For travelers focused on getting the lowest available fare at the time of booking rather than managing disruption claims after the fact, Airpaz offers price comparison across multiple airlines in one search. You can check current Airpaz promo codes on GrabOn to reduce service fees on eligible bookings before you confirm your ticket.

CheapOair is a US-based online travel agency that searches over 500 airlines and regularly publishes promo codes that apply to service fees on flight bookings. It includes a price match guarantee, a rewards points program that earns up to 6x points per booking, and an app with a separate first-booking discount of up to $100 off service fees for new users. If you're booking flights, check CheapOair coupons you can apply at checkout.

Best Time to Use AirHelp

Dates and discount availability change each year. Check AirHelp's official website or GrabOn for current AirHelp promo codes before subscribing or filing.

AirHelp Booking and Discount Policies

AirHelp vs. ClaimCompass vs. Flightright vs. AirHelp+ (Comparison)

Fees and features are subject to change. Review each provider's official website for current terms before submitting a claim.

About AirHelp

AirHelp was founded in January 2013 by Henrik Zillmer and is headquartered in Berlin, Germany. The company helps air passengers file compensation claims for flight delays, cancellations, missed connections, and denied boarding, primarily under EU Regulation 261/2004 and applicable international air passenger rights laws. Since 2020, AirHelp has expanded its service to cover passengers on flights in the US, Canada, Brazil, Turkey, and parts of Asia.

The company has helped over 28 million passengers, employs approximately 400 people across multiple continents, and works with a network of over 50 law firms to escalate disputed claims. It operates in over 30 countries and received a minority investment from Abry Partners in March 2025. Its free flight-tracking app launched in May 2025 and is available on both iOS and Android.

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